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Monaghans were requested to perform a Client Representative role through the critical project delivery stage on this new flagship store.
Managing information required from within the client organisation and holding the consultant and contracting teams to account, Monaghans successfully oversaw the integration of new concepts, a major digital offering and several complex direct packages into an aggressive programme, maintaining target opening date and managing expectations across the retail business.
All client stakeholder expectations managed
Stakeholder information flow managed to critical dates
Consultant and contracting supply chain held to account and challenged regarding project delivery, giving priority and focus to necessary areas
Flagship delivered on target date despite multiple competing pressures
